Terms and Conditions

General Information

Grupo Credencial, with license number H-LU-001452, is committed to provide high quality hosting services.
By using our services, you agree to comply with the terms and conditions set forth in this document.

2. Reservations and Payments

  • Reservation Process: Reservations can be made through our website, by phone or directly at the front desk.
  • Payment Policy: Full or partial payment is required at the time of booking, as indicated in the reservation process.
  • Confirmation: You will receive a confirmation of your reservation by e-mail.

3. Cancellation Policy

  • Free Cancellation: Cancellations made at least 76 days in advance will be fully refunded.
  • Late Cancellations: Cancellations made less than 76 days in advance will not be refunded.

4. Rules of Coexistence

  • Opening hours: Check-in is between 14:00 and 00:00.
    If you arrive early in the morning, we will provide you with the room code so that you can access without problems.
    Check-out must be done before 11:00.
  • Prohibitions: Pets are not allowed in our facilities.
  • Behavior: All guests are expected to maintain a respectful and non-disruptive behavior towards other guests and staff.

5. Outstanding Services

  • Free Wi-Fi: Available in all common areas and rooms.
  • Cafeteria Service: Open from 7:00 AM, offering breakfast prepared with fresh, local ingredients.
  • Laundry Area: Equipped with modern washing machines and dryers.
  • Luggage Collection Service: Available at an additional cost, allowing the delivery and collection of luggage at any point in Sarria.
  • Private Parking: Available for 5€/night, guaranteeing the safety of your vehicle.
  • Crib option: Available upon request.
  • Full kitchen: Available in all rooms.

6. Data Protection

Your personal data will be treated in accordance with our Privacy Policy, which complies with European data protection regulations.

7. Intellectual Property

All website content, including images, logos and text, is the property of Grupo Credencial and is protected by intellectual property laws.

8. Applicable Law and Jurisdiction

The relations between Grupo Credencial and the users of our services will be governed by the Spanish legislation.
Any dispute will be resolved in the competent courts of Lugo, Spain.

9. Contact

If you have any doubts or questions about these terms and conditions, you can contact us through our contact form on the website or directly at the reception desk.