Privacy Policy

1. Introduction

At Credencial Hostel, we value your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, store and protect your personal information in accordance with the European Union’s General Data Protection Regulation (GDPR).

2. Data Controller

The person responsible for the processing of your personal data is:

  • Owner: TREVIJANO PEREZ S.L.
  • VAT NUMBER: B27453547
  • Address: Rúa Peregrino 50, Sarria, Lugo, Spain
  • Email: info@alberguecredencial.com
  • Telephone: 982 87 64 55

3. Personal Data We Collect

We may collect and process the following categories of personal data:

  • Identification Data: first name, last name, e-mail address, telephone number.
  • Transaction Data: details of payments and reservations.
  • Preferences data: preferences of accommodation and services.
  • Browsing Data: IP address, browser type, access time, pages visited.

4. Purposes of Processing

Your personal data may be used for the following purposes:

  • Reservation Management: process and manage your lodging reservations.
  • Communication: to respond to your inquiries and provide you with information about our services.
  • Marketing: to send you promotions and offers, provided you have given your consent.
  • Service Improvement: analyze your preferences to improve our services and personalize your experience.

5. Legal Basis for Processing

We process your personal data on the following legal bases:

  • Execution of a Contract: to manage and fulfill the reservations and services requested.
  • Consent: for the sending of commercial communications, when you have given your consent.
  • Legitimate Interest: to improve our services and ensure the security of our operations.

6. Data Retention

Your personal data will be kept for the time necessary to fulfill the purposes for which they were collected and, thereafter, for the legally established retention periods.

7. Data Sharing

We may share your personal data with third parties in the following circumstances:

  • Service Providers: to process payments and manage reservations.
  • Legal Authorities: when required by law or to protect our legal rights.

8. Your Rights

You have the right to:

  • Access to your personal data.
  • Rectify inaccurate or incomplete data.
  • Request the deletion of your data.
  • Restrict the processing of your data.
  • Oppose the processing of your data.
  • Transfer your data to another data controller.
  • Withdraw your consent at any time.

To exercise these rights, you can contact us at info@pensioncredencial.com.

9. Data Security

We implement appropriate technical and organizational security measures to protect your personal data against unauthorized access, loss, destruction or alteration.

10. Changes in the Privacy Policy

We reserve the right to update this Privacy Policy at any time. Changes will be posted on our website and, when necessary, we will notify you through the usual means of communication.

11. Contact

If you have any questions or concerns about this Privacy Policy or how we handle your personal data, you may contact us at:

Date of last update: 07/25/2024